Privacy policy

Privacy Policy

At The Coco Balloon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

Information We Collect:

We may collect the following information:
- Name
- Billing/Delivery Address
- Email Address
- Telephone Number(s)
- Date of Birth or Age Range
- Payment Details

Purposes and Legal Bases for Processing Your Personal Data:

We may process your data for the following purposes and legal bases:

1. Responding to correspondence from you: It is in our legitimate interest to process customer orders and relevant customer contact information and respond to inquiries made by telephone, email, social media channels, or any other means, including responding to prospective employees.

2. Business management, forecasting, and statistical purposes: It is our legitimate interest to identify areas for managing current business relationships and developing our services for managing our business.

3. Improving our website and the overall website visitor and user experience: It is our legitimate interest to allow analytics and search engine providers to help improve and optimize our website. We use cookies on our website with your consent.

4. Prevention and detection of crime, including money laundering, fraud, or other crimes: We have a legal obligation to report any such activity to the relevant authorities and regulators.

5. Responding to suggestions and complaints to continually improve the services we provide: It is our legitimate interest to provide the best service to users of our website and to increase features to continually improve and expand the services we provide.

6. Analyzing and tracking the use of our website for reporting and analytical purposes: It is our legitimate interest to monitor our website usage to continually improve the user experience.

Contact Us:

If you have any questions or concerns about data protection and this privacy notice, please contact us at info@thecocoballoon.com.au.

We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. Please review this policy periodically for any updates.