Refund policy

We're thrilled you chose to party with us!

Yet, if you happen to unwrap a product that's not quite ready to celebrate, we've got you covered. Just shoot us an email at info@thecocoballoon.com.au along with your order number, a photo showing the hiccup, and your contact details - we're talking phone number and email address.

We'll swiftly coordinate the confetti to ensure a refund or fresh party products to arrive at your doorstep!

Don't hesitate to reach out to info@thecocoballoon.com.au for all your order-related inquiries.